Terms and Conditions
Halcyon Samui Properties Co., Ltd
Holiday Villa Reservation - Terms & Conditions
All bookings are made with Halcyon Samui Properties Co., Ltd Ltd ("HSPCL") acting as agents on behalf of the owners or the management companies of the properties featured in the company website or elsewhere. The payment of any deposit for the rental rate shall be taken as confirmation of acceptance of the following conditions.
1. BOOKING PROCESS
1.1 Provisional Confirmation of Availability and Rates
Upon receipt of a request confirmation of availability, the applicable Villa rates and the amount of deposit required will be advised.
Bookings are on a 'first-come, first-served' basis and are for a minimum of three (3) nights, to the exception of certain period and unless otherwise specified in the confirmation of availability.
HSPCL reserves the right to decline a booking without giving any reason.
1.2 Exclusions & Additional Charges
Rates do not include baggage handling, gratuities, telephone, fax and telegram charges, car rental, food, soft drinks and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakage's. Fair wear and tear accepted.
1.3 Initial Deposit
An initial deposit of three (3) nights of the Villa rental must be paid to confirm a booking, unless otherwise specified in the confirmation of availability.
During the season of Christmas and New Year, fifty percent (50%) of the villa rental due is to be paid to confirm a booking.
Before the booking is confirmed and a contract comes into existence, HSPCL reserves the right to increase or decrease the agreed prices. No contract will exist between with HSPCL until receipt of funds.
If funds are not received within 5 banking days the reservation shall be deemed to have been cancelled and HSPCL reserves the right to allocate the Villa to another client. Should the booking be cancelled, cancellation charges will become payable in accordance with Paragraph 3 hereto.
Transfer of the outstanding balance must be paid at least 30 days before the day of arrival, unless otherwise specified in the confirmation of availability.
If HSPCL does not receive the balance by the due date, HSPCL reserves the right to cancel the booking and cancellation charges will apply.
If the booking is confirmed within 30 days of the arrival date, the whole amount of the Villa rental is to be paid at the time of booking. This is applicable for all seasons.
3. CANCELLATION AND AMENDMENTS TO RESERVATION
If it becomes necessary to cancel all or any part of the booking, HSPCL must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.
The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:
Standard and Peak Seasons:
30 days or more before arrival date:
All Payments are forfeited but credited for 9 month from the date of the cancellation confirmation by HSPCL reservation department. The credit can be used by the client or anyone on their behalf for any reservation, during any period and solely for the villa initially reserved.
Within 30 days of arrival date:
All rental payments are forfeited. A full or partial refund is solely applicable in the event that HSPCL secures another reservation covering partially or fully the initial cancelled reservation.
Christmas and New Year Period:
For any cancellation after the deposit and/or balance payment all payments are forfeited and a full or partial refund is solely applicable in the event that HSPCL secures another reservation covering partially or fully the initial and cancelled reservation.
The above cancellation charges also apply if HSPCL cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.
Any change to the original reservation is subject to the approval of HSPCL.
Early departure penalty will be subject to negotiation with our Manager on Koh Samui.
4. ARRIVAL & DEPARTURE TIMES
Guests should assume that the Check-in Time is 3:00pm and Check-out time is 10:30am (early arrival and late departure will depend upon availability of the villas at the time of arrival or departure).
The Client is responsible for informing the correct arrival details (flight number) whenever an airport transfer is part of the HSPCL service.
5. ALTERATIONS AND CANCELLATIONS BY HSPCL
Though it is unlikely that HSPCL will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa booked, HSPCL shall reserve the right to canc